Field Service Technician Customer Service

Premier Tech - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

Rental and Leasing Services

About the position

The Field Service Technician role at Premier Tech involves providing service, maintenance, and upgrades for industrial automation and packaging equipment. The technician acts as a trusted advisor to customers, helping them implement solutions that enhance equipment performance and productivity. This position requires a proactive approach to identify and address customer challenges, with a significant focus on technical support and customer training.

Responsibilities

• Service, maintain, and upgrade industrial automation and packaging equipment.
• Act as a trusted advisor to support customers in achieving their manufacturing objectives.
• Provide customers with a complete understanding of integrated solutions for equipment performance.
• Manage uptime by proactively identifying and addressing customer challenges.
• Advise and train customers on equipment usage and maintenance.
• Facilitate relationships with customers and team members across functions.
• Report daily on activities, travel, timesheets, and expenses.
• Provide technical phone support for troubleshooting and support.
• Audit equipment and provide recommendations to optimize uptime.
• Test equipment to ensure compliance with safety regulations.
• Promote health and safety to mitigate risks and safety issues.
• Adapt to a changing travel and work schedule, with a minimum of 75% travel expected.

Requirements

• Proven work experience as a field service technician with electromechanical, pneumatic, or hydraulic equipment.
• Associate degree with emphasis in mechanical, electrical, or automation.
• Ability to interpret electrical, mechanical, and pneumatic schematics.
• PLC troubleshooting experience, including uploading and downloading programs.
• High safety proficiency and consultative selling skills.
• Excellent time management and communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to climb a ladder and lift a minimum of 50 lbs.
• Valid US passport and up-to-date state driver's license.
• US citizen to access some customer locations; no criminal convictions that inhibit international travel.

Nice-to-haves

• Experience with FANUC robotics or similar systems.
• Service experience with packaging machinery.

Benefits

• Health, vision, and dental insurance plans available from day one.
• Short-Term & Long-Term Disability insurance.
• Life insurance coverage.
• Health savings and flexible spending accounts.
• Telehealth services.
• Team member and family assistance program.
• 401(K) retirement plan with company match.
• Skills development through the University of Premier Tech platform.