Field Service Technician Customer Service

Premier Tech - Springfield, IL

Full-time - Entry Level

Springfield, IL

Rental and Leasing Services

About the position

The Field Service Technician role at Premier Tech involves servicing, maintaining, and upgrading industrial automation and packaging equipment. The technician acts as a trusted advisor to customers, helping them implement manufacturing and corporate objectives through integrated solutions. The position requires a focus on enhancing equipment performance and productivity, ensuring customer satisfaction through various services such as audits, maintenance plans, and training recommendations.

Responsibilities

• Service, maintain, and upgrade new and existing industrial automation and packaging equipment.
• Act as a trusted advisor to support customers in implementing their manufacturing and corporate objectives.
• Provide customers with a complete understanding of how to elevate the performance and productivity of their equipment.
• Manage uptime by proactively identifying and addressing customers' challenges.
• Advise and train customers on the equipment.
• Understand and integrate customer operations and management needs into clear actions and recommendations.
• Facilitate a harmonious relationship with customers and team members across functions.
• Report daily on activity, book travels, and report timesheet and expenses in a timely manner.
• Provide technical phone support for troubleshooting and supporting colleagues.
• Maintain availability for communication with management and customers.
• Promote services, parts, retrofits, and training recommendations to customers.
• Audit equipment and provide recommendations to optimize uptime.
• Test equipment to ensure it meets safety regulations.
• Promote health and safety to mitigate risks and safety issues.
• Adapt to a changing travel and work schedule, with a minimum of 75% travel expected.
• Work up to 12 hours per day, possibly nights and weekends as per customer request.

Requirements

• Proven work experience as a field service technician with electromechanical, pneumatic, or hydraulic equipment.
• Associate degree with emphasis in mechanical, electrical, or automation.
• Ability to interpret electrical, mechanical, and pneumatic schematics.
• PLC troubleshooting experience, including the ability to upload and download programs.
• High safety proficiency.
• Consultative selling skills.
• Excellent time management skills.
• Great communication and training skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to climb a ladder and lift a minimum of 50 lbs.
• Valid US passport and up-to-date state driver's license.
• US citizen to access some customer locations; no criminal convictions to inhibit international travel.

Nice-to-haves

• Service of packaging machinery experience is an asset.
• Experience with robotics, specifically FANUC or similar.

Benefits

• Health, vision, and dental insurance plans available from day one.
• Short-Term & Long-Term Disability insurance.
• Life insurance coverage.
• Health savings and flexible spending accounts.
• Telehealth services.
• Team member and family assistance program.
• 401(K) retirement plan with company match.
• Skills development through the University of Premier Tech platform.