Premier Tech - Charlotte, NC
posted 2 months ago
Full-time - Entry Level
Charlotte, NC
Rental and Leasing Services
About the position
The Field Service Technician role at Premier Tech involves servicing, maintaining, and upgrading industrial automation and packaging equipment. The technician acts as a trusted advisor to customers, helping them implement manufacturing objectives and improve equipment performance through integrated solutions. This position requires a proactive approach to identify and address customer challenges, ensuring optimal uptime and safety compliance while providing technical support and training.
Responsibilities
- Service, maintain, and upgrade new and existing industrial automation and packaging equipment.
- Act as a trusted advisor to support customers in implementing their manufacturing and corporate objectives.
- Provide customers with a complete understanding of how to elevate the performance and productivity of their equipment.
- Manage uptime by proactively identifying and addressing customers' challenges.
- Advise and train customers on the equipment and its operations.
- Facilitate harmonious relationships with customers and team members across functions.
- Report daily on activity, book travels, and report timesheet and expenses in a timely manner.
- Provide technical phone support for troubleshooting and supporting colleagues.
- Promote services, parts, retrofits, and training recommendations to customers.
- Audit equipment and provide recommendations to optimize uptime.
- Test equipment to ensure it meets safety regulations.
- Promote health and safety to mitigate risks and safety issues.
- Adapt to a changing travel and work schedule, with a minimum of 75% travel expected.
Requirements
- Proven work experience as a field service technician with electromechanical, pneumatic, or hydraulic equipment.
- Associate degree with emphasis in mechanical, electrical, or automation.
- Ability to interpret electrical, mechanical, and pneumatic schematics.
- PLC troubleshooting experience, including the ability to upload and download programs.
- High safety proficiency and consultative selling skills.
- Excellent time management, communication, and training skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to climb a ladder and lift a minimum of 50 lbs.
- Valid US passport and up-to-date state driver's license.
- US citizen to access some customer locations; no criminal convictions to inhibit international travel.
Nice-to-haves
- Experience with FANUC robotics or similar systems.
- Service of packaging machinery.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Life insurance
- Vision insurance
