Field Service Technician I (4-Day Workweeks & Company Vehicle) - Central Massachusetts

$60,320 - $64,480/Yr

Veralto - Worcester, MA

Full-time - Entry Level

Remote - Worcester, MA

10,001+ employees

About the position

The Field Service Technician I at Hach is responsible for delivering high-quality customer service through preventative maintenance, routine repair, and calibration of Hach devices at customer sites. This role supports municipal and industrial clients, ensuring the functionality and reliability of water quality instrumentation. The position involves significant travel within a two-hour radius of Yonkers, New York, and offers a unique opportunity to make a meaningful impact on water quality while working in a supportive team environment.

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promote a positive customer experience and serve as on-site customer contact for technical and service-related problems.
• Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follow safe work practices according to company policy.
• Execute administrative activities in support of service visits.

Requirements

• Associates/Technical degree preferred, or combination of education and experience.
• Experience with preventative maintenance and technical diagnostics/repair - Basic mechanical aptitude is a must.
• 1 or more years of field service experience and/or customer facing roles preferred.
• Valid Driver's License and clean driving record required.

Benefits

• Comprehensive 10-week training period (8 weeks in the field and 2 weeks classroom-based training).
• 4 shifts per week at 10-hour days after training, allowing for 3 days off per week.
• Company car with maintenance and fuel paid for by the company.
• Cell phone and corporate credit card provided.
• Full benefits starting on the first day, including medical/dental/vision insurance, 401(k) with company matching, and up to 17 days of PTO per year.
• Performance-based bonuses up to $3,500 per year.
• Dedicated support staff to assist in customer service.
• Opportunities for growth and development.