Sick - Toledo, OH
posted 22 days ago
Full-time - Entry Level
Remote - Toledo, OH
501-1,000 employees
Computer and Electronic Product Manufacturing
About the position
The Field Service Technician I - Integrated Automation at SICK INC is responsible for providing exceptional customer service and technical support for SICK's products and services across North America. This remote position involves significant travel, particularly during peak seasons, and requires the technician to manage customer expectations, perform equipment installations, and ensure proper operation of SICK equipment.
Responsibilities
- Provide amazing customer service by effectively managing customer expectations.
- Support various Services Organization programs.
- Build support structures and populate with SICK equipment, requiring the use of hand tools and basic construction knowledge.
- Make electrical connections of SICK equipment.
- Configure SICK products utilizing laptop and configuration software.
- Provide onsite commissioning of installed equipment following established criteria.
- Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.
- Properly troubleshoot, diagnose, and replace SICK equipment.
- Provide accurate and timely service reports, timecards, and travel expenses.
- Attend required training sessions as assigned.
- Carry out other duties and responsibilities as may be assigned or required.
Requirements
- Two-year college degree, technical school or equivalent work experience required; four-year college degree preferred.
- 0 - 3 years of prior field service experience.
- Strong communication, organizational, and interpersonal skills.
- Legally permitted to work in the United States.
Nice-to-haves
- Working knowledge of SOPAS and CLV Setup engineering software.
- Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.
Benefits
- Comprehensive and competitive benefits package.
- Outstanding rewards package to support overall well-being.
