Field Service Technician I - Integrated Automation

SICK - Columbus, OH

Full-time

Remote - Columbus, OH

Computer and Electronic Product Manufacturing

About the position

This position has primary responsibility to support the various SICK Services and Products throughout North America. SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and 'Sensor Intelligence' have allowed SICK to develop products for every phase of production in various industries, including automotive, packaging, electronics, food and beverage, consumer goods, and more.

Responsibilities

• Provide amazing customer service by effectively managing customer expectations.
• Support various Services Organization programs.
• Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products utilizing laptop and configuration software.
• Provide onsite commissioning of installed equipment following established criteria.
• Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.
• Able to properly troubleshoot, diagnose, and replace SICK equipment.
• Regular attendance and timeliness.
• Provide accurate and timely service reports, timecards, and travel expenses.
• Attend required training sessions as assigned.
• Carry out other duties and responsibilities as may be assigned or required.

Requirements

• Two-year college degree, technical school or equivalent work experience required. Four-year college degree is preferred.
• 0 - 3 years of prior field service experience.
• Legally permitted to work in the United States.
• Strong communication, organizational and interpersonal skills.

Nice-to-haves

• Successfully attend and complete logistics automation initial product boot camp training class.
• Successfully install, static test, and commission a minimum of at least two single line fixed depth of field scanner.
• Successfully install, static test, and commission a minimum of at least two single line auto-focus scanner.
• Successfully install, static test, and commission a minimum of at least two CDM module CLV based master/slave scanner system.
• Working knowledge of SOPAS and CLV Setup engineering software.
• Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.

Benefits

• Comprehensive and competitive benefits package.
• Opportunities for personal growth and learning.
• Team-oriented work environment.