Field Service Technician I - Pittsburgh, PA

Mitsubishi - Warrendale, PA

Full-time - Entry Level

Warrendale, PA

Transportation Equipment Manufacturing

About the position

The Field Service Technician I position at Mitsubishi Electric Power Products, Inc. involves performing maintenance and service support for uninterruptible power supplies and related peripherals. The role requires significant travel, exceeding 70% of the time, to provide on-site customer service, conduct preventative maintenance, and troubleshoot power quality products.

Responsibilities

• Perform on-site customer service of power quality products including preventative and remedial maintenance, field modification, and testing.
• Provide customer contact for scheduling routine service and Preventative Maintenance work.
• Perform routine troubleshooting and repair work on power-quality products.
• Perform battery installations and testing.
• Maintain service records and documentation of services provided.
• Inspect and test returned products and components to determine defects and/or operational status.
• Submit accurate expense reports for reimbursement in accordance with Company policies.
• Collaborate with other departments, including Engineering, to determine product solutions for improved performance.

Requirements

• Associates in Electrical Electronics or related technical field plus 0-1 years' experience in troubleshooting and repair of a technical, electrical and/or electronic product or equivalent education and experience.
• Developed knowledge and proficiency of mechanical and electronic test equipment.
• Developed verbal and interpersonal skills to communicate with others, including customers, in a professional manner.
• Developed computer skills with emphasis on MS Office products and MRP/ERP business systems.