Field Service Technician III

$67,621 - $77,376/Yr

Rivian - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Transportation Equipment Manufacturing

About the position

The Field Service Technician III at Rivian is responsible for delivering exceptional customer service and technical support at service locations. This role requires a blend of technical skills and customer service acumen, with a focus on supporting vehicle repairs and operations. The ideal candidate will thrive in dynamic environments, work collaboratively with internal teams, and maintain high standards of quality and safety in their work.

Responsibilities

• Support pre-production vehicle builds and assist cross-functional teams.
• Travel to locations to provide support until the local Service Center opens.
• Operate remotely until the local service center opens, if applicable.
• Follow Rivian repair procedures efficiently while ensuring quality and safety.
• Perform or assist with diagnosis, repairs, installations, and inspections on vehicles.
• Conduct road tests on vehicles to ensure repair quality.
• Manage parts operations including ordering, receiving, shipping, and inventory.
• Stay updated with technical skills and required training.
• Support campaigns and containment initiatives.
• Maintain accurate expense reporting as needed.
• Work collaboratively in a dynamic environment and provide service support to the field.

Requirements

• High School Diploma or GED preferred.
• Graduated from an accredited automotive repair school preferred.
• 5 or more years of experience in a traditional automotive repair shop preferred.
• Proficient in using hand tools and power tools.
• Proficient in navigating a laptop or computer in a Windows or Mac environment.
• Basic knowledge of diagnosis and workflows.
• Ability to read electrical schematics and understand basic electricity theory.
• Ability to perform tire repair and vehicle alignment.
• Some hybrid repair background is a plus.
• Ability to diagnose and explain basic vehicle electronic communications like the CAN Bus system.
• Valid driver's license with a clean driving record.

Nice-to-haves

• Parts department and billing experience preferred.
• Experience using a work order management system including repair documentation.
• Experience working in start-up environments preferred.

Benefits

• Competitive hourly pay ranging from $32.51 to $37.20.
• Full-time employment with opportunities for overtime.
• Potential for travel up to 75% of the time.