Field Service Technician III

$66,560 - $76,960/Yr

Rivian

Full-time - Entry Level

Transportation Equipment Manufacturing

About the position

The Field Service Technician III at Rivian is responsible for delivering exceptional customer service and technical support at service locations. This role requires a blend of technical expertise and strong customer service skills, with a focus on assisting with vehicle repairs and ensuring a high-quality experience for customers. The technician will work closely with various internal teams and may need to travel to support service operations until local service centers are established.

Responsibilities

• Support pre-production vehicle builds and assist cross-functional teams.
• Travel to locations to provide support until the local Service Center opens.
• Operate remotely until the local service center opens, if applicable.
• Follow Rivian repair procedures efficiently while maintaining quality and safety.
• Perform or assist with diagnosis, repairs, installations, and inspections on vehicles.
• Conduct road tests on vehicles to ensure repair quality.
• Manage parts operations including ordering, receiving, shipping, and inventory.
• Stay updated with technical skills and required training.
• Support campaigns and containment initiatives.
• Maintain accurate expense reporting as needed.
• Work collaboratively in a dynamic environment and provide service support to the field.

Requirements

• High School Diploma or GED preferred.
• Graduated from an accredited automotive repair school preferred.
• 5 or more years of experience in a traditional automotive repair shop preferred.
• Proficient in using hand tools and power tools.
• Proficient in navigating a laptop or computer in a Windows or Mac environment.
• Basic knowledge of diagnosis and workflows.
• Ability to read electrical schematics and understand basic electricity theory.
• Ability to perform tire repair and vehicle alignment.
• Some hybrid repair background is a plus.
• Ability to diagnose and explain basic vehicle electronic communications like the CAN Bus system.
• Valid driver's license with a clean driving record.

Nice-to-haves

• Experience in automotive process standardization and continuous improvement.
• Experience using a work order management system including repair documentation.
• Experience working in start-up environments.

Benefits

• Dental insurance
• Vision insurance
• Robust medical/Rx insurance packages for full-time employees and their families.