Field Service Technician Information Technology

$45,000 - $60,000/Yr

Invenias Consulting - New York, NY

Full-time - Entry Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Field Service Technician role is focused on providing technical support and installation services for a managed services provider in New York. The position involves physical equipment installation, troubleshooting, and support for various operating systems and devices, ensuring clients receive high-quality service in their IT environments.

Responsibilities

• Install physical equipment such as servers, switches, UPSes, wireless access points, and large displays.
• Perform Ethernet cable runs and terminations, including punching down jacks and patch panels.
• Provide operating system and application level support for desktops, laptops, and mobile devices.
• Support hardware for various office devices, including mobile devices and IP phones.
• Troubleshoot local network, wireless, and internet connectivity issues.
• Work with low voltage devices and wiring.

Requirements

• Fluency in spoken and written English with excellent communication skills.
• Strong focus on customer service and professional presentation.
• Basic knowledge of TCP/IP networking and familiarity with common networking protocols.
• Ability to convey complex situations and report on difficult problems accurately.
• Valid driver's license and a vehicle for service calls.

Nice-to-haves

• Experience with cabling (1 year preferred).
• High school diploma or equivalent (preferred).

Benefits

• 401(k)
• Health insurance after six months
• Two weeks vacation after the first year
• Reimbursed mileage for vehicle use between client sites.