Field Service Technician IV - Night Shift

Rivian - Franklin, TN

Full-time - Entry Level

Franklin, TN

Transportation Equipment Manufacturing

About the position

The Field Service Technician IV at Rivian is responsible for delivering exceptional customer service and technical support at service locations. This role requires a combination of technical expertise and strong communication skills to effectively assist internal partners and customers. The technician will work in dynamic environments, often outside of traditional service centers, and will be involved in vehicle repairs, diagnostics, and customer interactions, all while maintaining a focus on quality and safety.

Responsibilities

• Support pre-production vehicle builds and assist cross-functional teams.
• Travel to locations to provide support until the local Service Center opens.
• Operate remotely until the local service center opens, if applicable.
• Follow Rivian repair procedures efficiently without compromising quality and safety.
• Perform complex diagnosis, repairs, installations, and inspections on vehicles.
• Conduct road tests on vehicles to ensure repair quality.
• Manage parts operations including ordering, receiving, shipping, and inventory.
• Stay updated with technical skills and required training.
• Support campaigns and containment initiatives.
• Maintain accurate expense reporting as needed.
• Work collaboratively in a dynamic environment and provide service support to the field.

Requirements

• High School Diploma or GED preferred.
• Graduated from an accredited automotive repair school preferred.
• 5 or more years of automotive experience preferred.
• 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred.
• Proficient in navigating a laptop or computer in a Windows or Mac environment.
• Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box, etc.).
• Extensive experience in bumper-to-bumper diagnosis and repair.
• Ability to drive non-commercial truck and trailer preferred.
• Must possess a valid driver's license and maintain a clean driving record.

Nice-to-haves

• Experience with leadership, mentorship, and influencing a team preferred.
• Parts department and billing experience preferred.
• Experience using a work order management system including repair documentation.
• Experience working in start-up environments preferred.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Employee discounts
• Professional development opportunities