Field Service Technician-Network

TDS Telecom - Wausau, WI

Part-time - Entry Level

Wausau, WI

1,001-5,000 employees

Telecommunications

About the position

As a Field Service Technician-Network at TDS Telecommunications, you will be responsible for installing, troubleshooting, repairing, and maintaining telecommunications products and equipment. This role involves direct customer interaction, ensuring exceptional service while promoting TDS services and products. You will work with various telecommunications systems, including fiber optic and copper cable, and be proactive in identifying customer needs and providing solutions.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment.
• Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems.
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Operates construction equipment and performs pole climbing as required.
• Keeps orderly log of all locate requests in the exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections.
• Responds to trouble dispatches and provides high-level support for record systems.
• Educates and sells TDS products and services to customers.
• Completes all related paperwork in a timely manner.
• Maintains work equipment and company vehicle, stocking supplies as needed.
• Promotes safety and accident prevention as part of daily functions.
• Maintains inventory including purchasing, receiving, and tracking equipment and materials.

Requirements

• 1+ year basic technical telecommunications experience or current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Ability to maintain DOT requirements for operating vehicles over 10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services including Inside Wiring/Cable, Internet/Intranet, and Fiber Optic Transmission.
• Practical knowledge/experience with computer applications including MS Office Suite and Trouble/Repair/Dispatch Systems.
• Demonstrated customer service and sales skills, effective communication skills, and organizational skills.

Nice-to-haves

• Ability to work and make decisions independently with little or no supervision.
• Proven ability to multi-task and manage time effectively.

Benefits

• Medical, dental, vision, and life insurance coverage.
• 401(k) plan with company match.
• Paid time off including vacation (15 days accrued per year for full-time), sick leave (10 days accrued per year), and paid national holidays.
• Paid parental leave (2 weeks after 12 months of employment).
• Short Term and Long Term Disability coverage for eligible associates.
• Education Assistance for full-time associates.