Field Service Technician - Northern California

QUANTEL - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Publishing Industries

About the position

The Field Service Technician is a field-based position responsible for providing customer service and support via the maintenance of medical electronic equipment. Services can be provided in person or over the phone and are predominantly provided for customers in hospitals, outpatient facilities and physician's offices. The ideal candidate will be someone detail oriented and interested in device repair, including small parts; someone who is professional and possesses strong interpersonal skills and effective time management; someone who exercises good judgment; and who has the ability to plan a logical route when driving to clinics. Suitable role for someone with advanced experience as an ifit or geeksquad member, a medical device technician, cellphone/laptop repair technician or biomedical technician/engineer.

Responsibilities

• Demonstrate a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• Discern customer needs and provide customers with timely and accurate technical information in a positive and straightforward manner.
• Perform onsite repair and maintenance of customer owned equipment.
• Perform onsite installation and quality inspections on new system sales, components, and accessories for conformance to specifications.
• Perform preventative and corrective maintenance; Analyze and repair mechanical, electrical, and software failures; Disassemble malfunctioning devices, troubleshoot and use standardized testing procedures; examine and test mechanisms for defects; Reassemble devices or equipment and test assembly for conformance to specifications; Replace or repair defective parts and/or components.
• Conduct periodic inspections and tests of devices to adjust calibrations and ensure proper functioning within specified standards.
• Perform equipment upgrades.
• In-servicing/training medical personnel.
• Complete standard equipment documentation and reports to include service reports, installation records, etc. to maintain timely reporting of field activities.

Requirements

• Ability to execute specific, developmental tasks with supervision and assistance.
• Ability to comply with training requirements and procedures.
• Ability to support quality audits when required.
• Ability to comply with Quality System elements and administrative guidelines in a timely manner.
• Ability to operate testing equipment including oscilloscopes, multimeters, signal generators, etc.
• Knowledge of and ability to make recommendations to customer regarding maintenance plans.
• Ability to read and interpret mechanical, optical and electrical specifications using drawings and manuals.
• Excellent time management and ability to prioritize with direction from supervisor.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent technical knowledge and problem-solving skills.
• Ability to follow all quality standards and safety protocol.
• Ability to teach and train customers in the field.
• Proficient in use of technology including computers (MSOffice/Outlook) and smartphones.

Nice-to-haves

• Experience with CRM and OEM software.
• Experience with electronics troubleshooting and repair strongly preferred.
• Laser and optical background preferred.