Field Service Technician (PES)

$53,664 - $53,664/Yr

PepsiCo - Oklahoma City, OK

Full-time

Oklahoma City, OK

Beverage and Tobacco Product Manufacturing

About the position

The Field Service Technician (PES) is a skilled position responsible for the installation, setup, repair, and ongoing maintenance of vending, cooling, and fountain equipment at customer accounts. This role involves diagnosing equipment problems, determining the best repair or replacement methods, and working independently while maintaining frequent customer contact.

Responsibilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and routing lines to connect products to dispensing unit, connecting water and gas supply, and finding drains for units with ice
• Fill installed equipment and adjust to proper mixture
• Prioritize and schedule service and PM calls to meet customer service windows
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• Complete paperwork on job and call in paperwork every two hours
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Maintain regular, reliable, predictable attendance

Requirements

• Must be 18 years or older
• Must be 21 years or older if CDL is required
• Valid CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test (if required)
• Adhere to DOT Regulations
• Senior technician requires certification in refrigeration
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)

Nice-to-haves

• Experience working with mechanical systems
• Experience serving customers and resolving customer issues
• Experience working with basic refrigeration systems
• Experience working with electrical systems
• Experience working with plumbing
• Experience generating and setting work schedules
• Experience with equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products)