Field Service Technician

$39,520 - $39,520/Yr

Rise Broadband - Golden, CO

Full-time - Entry Level

Golden, CO

Telecommunications

About the position

As a Field Service Technician at Rise Broadband, you will be responsible for providing high-quality installation, repair, and maintenance services for telecommunications products. This role involves direct interaction with customers to resolve technical issues and ensure satisfaction, while also working collaboratively with a team to maintain operational efficiency and safety standards.

Responsibilities

• Perform installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conduct thorough assessments and diagnose technical issues related to internet, video, and telephone services.
• Work both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drive company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interact with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Complete basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promote Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adhere to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintain accurate records of work orders, service updates, and customer interactions.
• Work on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands.

Requirements

• High school diploma or GED equivalent.
• Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
• Excellent customer service, time management, and problem-solving skills.
• Working knowledge of PC and MS Office products.
• Ability to read and interpret technical information, such as repair manuals and parts books.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
• Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
• Willingness to travel and provide service within the assigned geographic area.

Nice-to-haves

• Network installation: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance