Field Service Technician

$37,440 - $41,600/Yr

Ehub Global Solutions - Chattanooga, TN

Full-time - Entry Level

Remote - Chattanooga, TN

About the position

The Field Service Technician role at Ehub Global in Chattanooga, TN, is a contract position focused on providing on-site technical support for end-user computing (EUC) equipment and services. The technician will be responsible for troubleshooting, installing, and maintaining various IT devices, ensuring high-quality execution of installations, moves, adds, changes, and disposals (IMACD) while adhering to service levels and minimizing operational disruptions.

Responsibilities

• Perform on-call support during off-office hours for critical tickets and scheduled activities.
• Travel to nearby sites as needed for support, with mileage covered.
• Disconnect and reconnect computer workstations, peripherals, and phone equipment.
• Imaging and reimaging Windows operating systems for desktops and laptops.
• Safely move equipment using wheeled carts and vehicles.
• Follow ESD safety precautions to prevent equipment damage.
• Provision operating systems and software onto workstations and laptops based on documentation and knowledge articles.
• Use remote desktop connectivity applications for troubleshooting.
• Deliver and set up PC equipment for end-users.
• Utilize a trouble ticketing system to manage assignments and document work events.

Requirements

• 5 years of experience in IT support and customer service.
• Proficiency in Microsoft Windows operating systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with imaging utilities such as Ghost and SCCM.
• Strong troubleshooting skills for hardware and software issues.
• Knowledge of Microsoft Active Directory and Group Policy Objects (GPO).
• Ability to support and provision wireless devices (e.g., Blackberry, Android, iPhone).
• Experience with IMACD tasks (Install, Move, Add, Change, Dispose).

Nice-to-haves

• Experience with Mac OS and Apple devices.
• Advanced troubleshooting skills with hard drive encryption software.
• Experience in supporting printers in an enterprise environment.

Benefits

• Contract position with competitive hourly pay ($18 - $20 per hour).
• Overtime compensation for on-call support during off-hours.
• Mileage reimbursement for travel to nearby sites.