Vivint - Suffolk, VA
posted about 2 months ago
Full-time - Entry Level
Remote - Suffolk, VA
Administrative and Support Services
About the position
The Field Service Technician role at Vivint Smart Home involves providing expert installation and services of smart home technology. Technicians will maximize their earning potential through service and installation appointments, while ensuring customer satisfaction and safety. This position offers a competitive hourly wage, uncapped commission, and comprehensive training, making it ideal for motivated individuals with a passion for technology and customer service.
Responsibilities
- Provide expert-level installation and services of smart home technology.
- Maximize earning potential by leveraging service and installation appointments into leads and additional revenue.
- Conduct safety analysis of every home to ensure a safe workplace for both the technician and customers.
- Deliver exceptional customer service and act with honesty and integrity.
Requirements
- Exceptional customer service skills.
- Sales experience in car sales, retail sales, insurance sales, B2C sales, or call center experience.
- Field technician experience in cable installation, internet installation, pest control, lawn maintenance, construction, or as a solar technician.
- Clean driving record and valid license.
- Ability to thrive in both team environments and independently.
Nice-to-haves
- Experience in a technical or installation role.
- Background in sales or customer service.
Benefits
- Competitive hourly base plus uncapped commission.
- Comprehensive paid training and ongoing coaching and support.
- Opportunity for overtime to earn time and a half.
- 4/10 work schedule with home dispatch.
- Company take-home vehicle and gas card.
- Cell phone and work tablet provided.
- All necessary tools shipped directly to employees.
- Full benefit package including medical, dental, vision, life, and 401(k).
- 10 PTO days and paid holidays.
- Career development and leadership opportunities.
- Employee pricing on smart home products.
