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Field Service Technician

$55,000 - $65,000/Yr

FUCHS PETROLUB - Detroit, MI

posted about 2 months ago

Full-time - Entry Level
Detroit, MI
Petroleum and Coal Products Manufacturing

About the position

The Field Service Technician at FUCHS is responsible for providing technical support and maintenance services to existing customers, troubleshooting issues, and executing field trials. This role emphasizes customer service, technical expertise, and collaboration with the sales team to ensure customer satisfaction and product performance.

Responsibilities

  • Perform routine maintenance at existing customer sites.
  • Pull samples from existing systems for analysis.
  • Complete technical service requests and log sheets.
  • Submit samples to the laboratory for testing.
  • Complete service reports detailing maintenance and troubleshooting activities.
  • Troubleshoot problems at existing customer locations.
  • Evaluate the conditions of products in customer systems.
  • Investigate customer equipment in relation to product performance.
  • Execute field trials at new or existing customer sites.
  • Prepare for trials by cleaning systems and ensuring proper supplies are available.
  • Control and document trial parameters during execution.
  • Collect pertinent data during trials and write trial reports.

Requirements

  • Bachelor's degree in sciences or a similar discipline.
  • Strong verbal and written communication skills.
  • High degree of problem-solving skills.
  • Detail-oriented with the ability to manage multiple priorities.
  • Flexibility to travel on short notice.
  • Ability to handle unanticipated situations.
  • Strong teamwork and collaboration skills.
  • Self-motivated with strong customer service skills.

Benefits

  • Competitive salary commensurate with experience.
  • Comprehensive suite of benefits including health insurance, retirement plans, and professional development opportunities.
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