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Field Service Technician
Aristocrat Gaming - Las Vegas, NV
posted 2 months ago
About the position
The Field Service Technician role at Aristocrat Gaming involves providing technical support to ensure the success of customers by troubleshooting, installing, maintaining, and repairing gaming machines and related equipment. This entry-level position requires a passion for technology and customer service, with a focus on problem-solving and teamwork. The technician will undergo a comprehensive training program and will be responsible for maintaining high standards of professionalism while working in various environments, including casinos.
Responsibilities
- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
- Perform routine maintenance on gaming machines.
- Respond promptly to customer calls and emergency requests, prioritizing critical issues.
- Complete Pre-Site Surveys, follow schedule, and perform service activities assigned.
- Maintain inventory accuracy and follow parts inventory process.
- Support customers with technical inquiries and documentation.
- Report on trends, needs, and service challenges.
- Review pre-install documents to determine which parts will be needed to complete the installation.
- Gather and report accurately on service activities by utilizing field service management reporting tools.
- Uphold high standards of professionalism, integrity, and customer service daily.
- Self-direct and carry out day-to-day tasks with little direction.
- Follow Aristocrat's Safety Guidelines.
Requirements
- High school diploma, GED, or equivalent work experience.
- At least 21 years of age.
- Have a clean and valid driver's license and maintain an insurable driving record.
- Able to obtain gaming license as required.
- Willing to do daily travel in assigned territory.
- Self-starter, flexible, adaptable, highly organized, and proactive.
- Passion for technology and solving problems.
- Able to communicate effectively and in a constructive manner with customers and coworkers.
Nice-to-haves
- Experience as a slot technician, field service of technical products, or other diagnostic work.
- Experience working in the field, being on call, and traveling for work.
- Experience with electronics, mechanics, and troubleshooting.
Benefits
- Flexible working options through a hybrid work model.
- Robust benefits package including health insurance and retirement plans.
- Global career opportunities.
