Field Service Technician

About the position

The Field Customer Service Engineer at Bell and Howell serves as the primary contact for customers regarding technical and service-related issues related to industrial, robotic, and printing equipment. This role involves diagnosing and resolving electronic, mechanical, software, and system failures, ensuring minimal downtime for customers through effective communication and problem-solving skills. The position requires a strong background in electrical and mechanical systems, as well as the ability to perform field support tasks including installation, troubleshooting, and maintenance of various industrial products.

Responsibilities

• Install, troubleshoot, and repair a variety of industrial products including printing and packaging equipment, cash recycling products, and robotics.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment.
• Manage parts inventory, customer service calls, and preventative maintenance schedules.
• Foster positive customer relations and ensure high customer satisfaction through effective communication.
• Act as a liaison between the customer and other departments/functions of the company.
• Provide emergency customer assistance on an on-call basis, responding to service calls within established response time goals.

Requirements

• High School diploma or GED required; Associate's degree preferred in electronics/advanced mechanics/software training.
• 1+ years of related industry/equipment experience or equivalent combination of education and experience.
• Strong electronics and mechanical background with understanding of computer program functionality and software troubleshooting skills.
• Excellent interpersonal and customer relation skills.
• Strong analytical, problem-solving, quantitative, and time management skills.

Nice-to-haves

• Experience with robotic systems and advanced mechanical systems.
• Familiarity with diagnostic tools and measuring equipment such as oscilloscopes and DMM.

Benefits

• Competitive salary range of $47.7K - $60.4K per year.
• Opportunities for training and professional development.