Field Service Technician

Windstream - Woodbine, IA

Full-time - Entry Level

Woodbine, IA

Telecommunications

About the position

The Field Service Technician at Windstream Communications plays a crucial role in delivering telecommunications services to residential and business customers. This position involves installing and repairing communication services, providing technical expertise, and ensuring customer satisfaction. Technicians work with various technologies and are responsible for maintaining safety standards while operating in diverse environments.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve customer communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain a clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.

Requirements

• Basic technology and math skills
• Valid driver's license and safe driving record
• Ability to distinguish colors in use of color-coded cable
• Ability to use equipment with maximum load capacity of 275lbs
• Ability to lift up to 50lbs, capable of working aloft
• Ability to successfully complete required safety training
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
• Ability to respond to after hour callouts
• High School Degree or GED equivalent

Nice-to-haves

• Customer service or sales experience
• Certifications or training directly related to the position
• Two-year technical degree in computers or electronics, or the equivalent in work experience

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance