Field Service Technician

Toshiba Global Commerce Solutions - External - Berea, KY

Full-time - Entry Level

Berea, KY

About the position

The Field Service Technician is responsible for independently maintaining retail store technologies and computer systems within various commercial environments. This role involves performing installations, support services, and repairs on Toshiba and non-Toshiba products, ensuring customer satisfaction and operational efficiency. The technician will travel to customer locations, troubleshoot issues, and manage equipment refurbishments and modifications, all while adhering to established procedures and documentation standards.

Responsibilities

• Operates in assigned territory and performs repairs and services on products.
• Installs all equipment in new and/or remodeled sites without assistance.
• Handles all projects/installs without assistance.
• Performs maintenance on all supported equipment at field locations with minimal phone support.
• Troubleshoots and fixes complex problems over the phone with store personnel.
• Uses established procedures for routine work and aids less experienced service representatives.
• Travels within assigned territory or nationally to perform installations and service delivery projects.
• Communicates effectively with customers and team members regarding work status and potential problems.
• Builds positive customer relationships with end-users and management.
• Plans, prioritizes, and schedules work to meet customer satisfaction objectives.
• Documents installation activities accurately in accordance with TOSHIBA standards.
• Maintains and manages trunk stock to support all customers.

Requirements

• High School Diploma or equivalent.
• 4+ years of related experience; IT/Technical degree or certificate preferred.
• Ability to travel 100% of the time, including domestic and air travel.
• Operational knowledge of personal computer technology, network infrastructure, and retail devices.
• Mechanical aptitude with competency in electricity & electronics.
• Ability to follow written or spoken directions clearly.
• Good customer service skills and ability to maintain working relations with customers.
• Ability to multitask, prioritize assignments, and work independently.
• Good written and oral communication skills.

Nice-to-haves

• Experience repairing Point-of-Sale (POS) machines.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid holidays
• Vision insurance