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Hitachi - Michigan City, IN
posted 3 months ago
About the position
The Field Service Technician at Hitachi Global Air Power is responsible for providing technical assistance and support for the company's rental and OEM products. This role involves troubleshooting, maintenance, and repair of compressed air systems, ensuring customer satisfaction through effective service and relationship development. The technician will work closely with various departments to address technical inquiries and document service visits, contributing to the overall efficiency and effectiveness of the service department.
Responsibilities
- Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
- Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
- Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
- Follow all Environmental Health and Safety policies and procedures.
- Communicate distributor feedback to Hitachi Global Air Power management as VOC.
- Drive field concerns to closure in a timely manner.
- Support goal of service within the Service Department of 95%.
- Assist in writing technical service bulletins.
- Review technical manuals for accuracy and completeness.
- Participate in new product development to provide perspective from the service point of view.
- Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
Requirements
- Associates degree a plus.
- Technical Trade School a plus.
- 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
- Experience troubleshooting and repairing electrical systems and electric driven equipment.
- Demonstrated success in technical training of compressed air systems.
- Experience with industrial product manufacturing and engineering processes.
- Strong verbal and written communication skills.
- Strong grasp of Microsoft Office required.
- Ability to read and understand schematics.
- Ability to work independently or on a team.
