Field Service Technician

$52,000 - $62,400/Yr

Barrister Global Services Network - Kailua, HI

Full-time - Entry Level

Kailua, HI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Field Service Technician role involves providing on-site technical support and service for various equipment types, primarily in commercial settings. Technicians will be responsible for installation, repair, maintenance, and troubleshooting of hardware, ensuring customer satisfaction through effective communication and service delivery.

Responsibilities

• Provide on-site service and customer support during field visits.
• Manage installation, repair, maintenance, and testing of equipment.
• Diagnose errors or technical issues and identify appropriate solutions.
• Produce detailed and timely service reports.
• Document processes and procedures.
• Adhere to company protocols and field procedures.
• Operate vehicles safely and use field automation systems.
• Collaborate with the technical team and share information.
• Build and maintain positive customer relationships.
• Comprehend customer requirements and provide recommendations.
• Perform basic installation and hardware repairs for major brand equipment.

Requirements

• Proven field service experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• English literacy.
• Ability to work flexible shifts and adapt to changing schedules.
• Familiarity with mobile tools and applications.
• Technical degree or certification.

Nice-to-haves

• Option to sign up for specific equipment types (desktops, laptops, printers, servers, etc.).

Benefits

• Flexible work schedule based on availability.
• Opportunity to work independently as a contractor.