Field Service Technician

Heidelberg - Richmond, VA

Richmond, VA

Machinery Manufacturing

About the position

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! A Field Service Electrician is responsible for providing repair services on Heidelberg equipment located at the customer's business. The tech is required to have a basic understanding of electrical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities. Field Service Electricians are responsible for delivering high quality service and customer satisfaction, as well as working well with the team and providing support/coverage as per business needs. While the technical aptitude of our technicians is vital, customer service is the cornerstone of our business. As a Heidelberg technician, you will be expected to deliver personalized, consistent, proactive, and competent support to our customers.

Responsibilities

• Troubleshoot electrical circuits/ electronic problems on Heidelberg Printing Presses, Color Measurement Systems, basic computer networks and Accessories/Peripheral systems, includes hardware and software
• Use electronic testing equipment, wiring diagrams and applications/tools available on the company's laptop
• Escalate verbally and via email difficult to solve problems to the technical support group in a timely manner
• Work with the installation team to install and commission new equipment
• Use product knowledge to communicate clearly, verbally and written, both internally and externally
• Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance)
• Maintain customer satisfaction by troubleshooting, repair and if necessary, escalation of ongoing technical issues in a timely manner

Requirements

• Must have ability to understand electrical circuitry, concepts and read wiring diagrams
• Must have ability to interpret schematic drawings, diagrams, and printed instructions to assist in troubleshooting and resolving electrical/mechanical problems on proprietary Heidelberg equipment
• Be able to provide clear and concise reports relating to technical clarification topics
• Basic Computer skills
• Excellent customer relationship skills
• Know and understand how test equipment works. Knows when, where, and how to use it
• Thorough understanding of AC & DC circuits
• Proficiency in programming and troubleshooting techniques for electrical/electronic systems
• Working knowledge of personal computers with Microsoft operating systems
• Knowledge of servos and related controllers including hydraulic and pneumatic, temperature controls
• Utilize a variety of tools such as: hand tools, power tools
• Troubleshoots electrical problems including, but not limited to: PLC systems, VFDs, power circuits, relay logic systems, etc.
• Associates degree, vocational apprenticeship, or job-related work experience 3-5 years minimum

Benefits

• Company vehicle for travel
• Airfare, hotels, and per diem supplied when traveling outside of geographical area