Field Service Technician

$41,600 - $52,000/Yr

Tormax USA - Houston, TX

Full-time - Entry Level

Houston, TX

Fabricated Metal Product Manufacturing

About the position

The Service Technician role at TORMAX USA Inc. involves servicing automatic and manual door equipment for various customers, including retail, grocery, and healthcare sectors. The position requires a strong focus on customer satisfaction and effective communication, along with mechanical and electrical troubleshooting skills. Technicians will manage service documentation and inventory while maintaining a professional image.

Responsibilities

• Service equipment to the customer's ongoing satisfaction and set minimum performance standards.
• Project a customer-focused image through competent service procedures, professional personal presentation, and communication with all customers.
• Maintain accurate service data through diligent and timely use of all service documentation and technical data.
• Manage assigned parts and consumable inventory effectively.
• Communicate with sales and service management promptly regarding customer complaints or sales opportunities.

Requirements

• Current driver's license and relevant education/certification in mechanical/electrical systems.
• Strong product knowledge and diagnostic capabilities.
• Excellent communication and interpersonal skills.
• Knowledge of basic electronics and electrical theory, principles of microprocessor-controlled environments, and multi-meter instruments.
• Mechanical aptitude and use of basic hand/power tools.

Nice-to-haves

• Demonstrated mechanical and electrical experience is preferred.
• Previous experience with the service/repair of automatic doors, manual doors, door hardware, or locksmith background is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance