Field Service Technician

Windstream - Chariton, IA

Full-time - Entry Level

Chariton, IA

Telecommunications

About the position

The Field Service Technician role at Windstream is essential for delivering high-quality telecommunications services to residential and business customers. Technicians are responsible for installing and repairing communication services, ensuring customer satisfaction through technical expertise and support. This position requires a commitment to safety and the ability to work in various environments, contributing to the company's mission of providing reliable internet solutions.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve customer communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain a clean and organized company service vehicle.
• Complete necessary safety training and follow safety standards and regulations.

Requirements

• Basic technology and math skills.
• Valid driver's license and safe driving record.
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with a maximum load capacity of 275lbs.
• Ability to lift up to 50lbs and capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after-hour callouts.
• High School Degree or GED equivalent.

Nice-to-haves

• Customer service or sales experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Pet insurance