Field Service Technician

$40,310 - $60,507/Yr

Neopost - Boise, ID

Full-time - Entry Level

Hybrid - Boise, ID

Rental and Leasing Services

About the position

The Field Service Technician at Quadient is responsible for providing on-site service, maintenance, and installation of equipment at customer locations. This role involves troubleshooting technical issues, managing customer relationships, and ensuring customer satisfaction to enhance retention and profitability. The technician will also provide training to customers on equipment operation and maintenance, while maintaining tools and managing stock of replacement parts.

Responsibilities

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure effective functioning of equipment and controls.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Provide training and guidance to customers on the proper operation and maintenance of products.
• Configure hardware and software components after installation.
• Perform routine maintenance on technology equipment.
• Test equipment to troubleshoot issues.
• Keep clients apprised of progress during maintenance or a down system situation.
• Maintain all tools and equipment used during service calls.
• Teach customers how to use the equipment properly.
• Manage the stock of replacement parts and equipment.
• Effectively articulate and document technical issues for escalation.
• Evaluate customer needs and initiate additional products or services.

Requirements

• High School Diploma/GED or equivalent work experience.
• 1-2 years of electrical/mechanical installation, troubleshooting, and repair experience.
• 1-2 years of experience in Customer Service or equivalent experience.
• Strong technical aptitude with the ability to diagnose and repair complex equipment and controls.
• Proficiency in reading technical diagrams, manuals, and schematics.
• Ability to communicate effectively with customers, sales, and technology teams.
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems.
• Ability to problem solve and operate independently.
• Strong organizational skills with the ability to multi-task and adapt as priorities change.
• Valid driver's license, with a clean driving record.
• Ability to lift or move 55lbs with or without accommodation.

Nice-to-haves

• Willingness to travel to customer sites frequently, up to 80%.
• Knowledge gaps can be filled.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join diverse communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.