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HITACHI GLOBAL AIR POWER US, LLC - Michigan City, IN
posted 3 months ago
About the position
The Technical Service Representative at Hitachi Global Air Power is responsible for providing technical assistance and support for the company's Rental & Infrastructure/OEM products. This role involves answering technical questions, troubleshooting issues, and ensuring customer satisfaction through effective service. The representative will work closely with various departments to address concerns and document service visits, contributing to the overall goal of maintaining high service standards within the organization.
Responsibilities
- Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
- Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
- Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
- Follow all Environmental Health and Safety policies and procedures.
- Communicate distributor feedback to Hitachi Global Air Power management as VOC.
- Drive field concerns to closure in a timely manner.
- Support goal of service within the Service Department of 95%.
- Assist in writing technical service bulletins.
- Review technical manuals for accuracy and completeness.
- Participate in new product development to provide perspective from the service point of view.
- Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
Requirements
- Associates degree or Technical Trade School preferred.
- 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
- Experience troubleshooting and repairing electrical systems and electric driven equipment.
- Demonstrated success in technical training of compressed air systems.
- Experience with industrial product manufacturing and engineering processes.
- Strong verbal and written communication skills.
- Ability to engage and communicate effectively with all levels of the organization.
- Strong grasp of Microsoft Office required.
- Ability to read and understand schematics.
- Ability to work independently or on a team.
