Cozzini, Llc. - Omaha, NE
posted about 2 months ago
Full-time
Hybrid - Omaha, NE
Machinery Manufacturing
About the position
The Field Service Technician at Cozzini LLC is responsible for the installation, maintenance, and repair of food processing equipment and systems. This role requires traveling to customer sites to troubleshoot and resolve technical issues, ensuring optimal performance of the company's products. The ideal candidate will possess a strong background in electro-mechanical systems and excellent communication skills to provide exceptional service and support to customers.
Responsibilities
- Travel to customer locations to install, maintain, and repair equipment/systems.
- Perform preventive maintenance, ensuring equipment operates efficiently and effectively.
- Diagnose mechanical, electrical, and/or software issues, providing timely and effective resolutions.
- Collaborate with customers to understand their needs and provide guidance on equipment operation and maintenance.
- Complete service reports and documentation accurately, ensuring clear communication of issues and repairs.
- Provide on-site and remote troubleshooting support via phone or other communication platforms.
- Train customers on proper equipment usage, safety procedures, and best practices.
- Follow all company and customer safety protocols, ensuring a safe working environment.
- Maintain and manage tools, equipment, and parts inventory necessary for performing service work.
- Continuously stay updated on new technologies, products, and industry trends to provide the best possible service.
Requirements
- 2+ years of field service experience, preferably within the meat industry.
- Strong knowledge of electro-mechanical systems, troubleshooting, and repair techniques.
- Familiarity with PLC systems and control panels.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to read and interpret technical manuals, schematics, and diagrams.
- Effective communication and interpersonal skills, with the ability to explain complex technical information to non-technical users.
- Must be able to work independently and manage time effectively while on-site.
- Ability to travel extensively, sometimes on short notice, and provide after-hours support as needed.
- Valid driver's license required.
- Bilingual proficiency in Spanish is an asset.
Nice-to-haves
- Bilingual proficiency in Spanish is an asset.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability programs
- 401(k) Profit Sharing Plan
- Supplemental programs
