Field Services Representative I Installed Support

Builders FirstSource • Amarillo, TX

419d

About The Position

The Field Services Representative I at Builders FirstSource is responsible for addressing construction service and product issues directly at customer sites. This entry-level position focuses on resolving customer complaints regarding product quality and reliability efficiently and cost-effectively, ensuring customer satisfaction and adherence to company standards.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• Basic math and measurement skills.
• Proficiency in Microsoft Office Suite and ERP systems.
• Good communication and interpersonal skills.
• Strong attention to detail.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Investigates and examines the condition of company building workmanship and products on the customer's site based on customer concerns.
• Recommends replacement or repair of defective products according to customer service guidelines.
• Negotiates and approves third-party repairs or adjustments and inspects completed work for quality adherence.
• Plans and paces own work efficiency to meet productivity goals.
• Observes all safety procedures to prevent injury and may recommend changes to improve safety practices.

Benefits

• On-the-job training
• Competitive and affordable benefits designed to improve quality of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wood Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees