Field Shared Services Wealth Operations Senior Specialist

Northwestern Mutual - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

Insurance Carriers and Related Activities

About the position

At Northwestern Mutual, our vision is to deliver financial security to help our clients live their best lives by choice. A key pillar of our vision and success is our strong, vibrant sales force. This role sits within the Career Distribution (CD) function, which is at the forefront of working across the home office and sales force as one team to achieve the sales and growth objectives the company expects, while delivering the experience our distribution needs and deserves. This role resides in Field Shared Services as part of the Wealth Operations team. Wealth Ops provides investment operational support to advisors and Network Office teams to help them open and fund new investment accounts. The incumbent will play an important role delivering services for investment client on-boarding (ICOB) and experienced producer asset transfer, both of which are expanding and growing. This provides an exciting opportunity to be part of the development and evolution of the Wealth Ops service offerings!

Responsibilities

• Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.
• Track status of accounts in investment systems and contact contra-firms for transfer status.
• Use critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.
• Lead weekly calls with advisors subscribed to the services to give status updates or background information on in process work as well as work through best practices with advisors so that they can fully leverage our services.
• Recommend and implement improvements to standard work and/or work processes.
• Mentor less experienced staff in technologies and standard work.
• Perform final quality checks for peers and more junior staff.
• Use basic investment knowledge to provide flexibility on standard work.
• With guidance, understand and apply special instructions that are outside of standards.

Requirements

• Bachelor's degree in business, finance or related field.
• Minimum of three years of financial services experience with demonstrated knowledge and understanding of NM investment products, markets, technologies & services.
• At least 1 year of experience with investment operations activities such as new account opening or transfers.
• FINRA Series 7 certification is required.
• Effective written and verbal communication skills with the ability to positively influence, work cooperatively, and negotiate with individuals in the department and the field to maintain maximum operational efficiency.
• Strong consultation, organizational and communication skills including ability to establish rapport.
• Strong analytical skills, problem solving, attention to detail and accuracy.
• Proven ability to make sound judgments and decisions when faced with ambiguous situations.
• Strong mentoring/coaching skills and the ability to lead development and training of junior team members.

Benefits

• Great pay package
• 401K
• Company sponsored retirement plan
• Educational assistance
• Performance based incentive pay
• Medical insurance
• Dental insurance
• Vision insurance
• Parental leave
• Caregiver time off