Field Software Engineer

Elastic • Louisville, CO

420d

About The Position

The Field Engineering team at Elastic is focused on developing and maintaining a custom platform that enhances customer content management, GenAI assistants, and technical support cases. This role involves utilizing Elasticsearch to create a personalized experience for users, processing numerous cases daily, and addressing known issues through automated analysis and global case routing.

Requirements

• 2+ years of industry experience in a full-stack or DevOps role with Cloud technologies.
• Ability to handle cross-team partnerships and develop collaborative relationships.
• Motivation to identify and address root causes affecting collaborator support.
• Empathy for users of the tools and services developed.

Nice To Haves

• Experience in distributed systems design and development using Typescript, Node.js, and React.
• Familiarity with 3rd party Cloud hosting services (GCP, AWS, Azure).
• Knowledge of serverless infrastructure.
• Experience with open-source software and source control (GitHub).
• Proficiency in containerization and orchestration (Helm, Kubernetes, Docker).
• Experience with continuous integration and build systems.
• Previous experience integrating with Salesforce.
• Prior experience with Elasticsearch is recommended.
• Experience building and operating DoD Impact Level 4 or above cloud service environments.

Responsibilities

• Develop frontend and backend code primarily in Typescript, Node.js, and React.
• Collaborate with other Software Engineers to clarify requirements and enhance platform functionality.
• Work directly with collaborators to understand technical implementation and assist with enablement content.
• Manage multiple software projects simultaneously.
• Assist in resolving internal platform issues.

Benefits

• Competitive pay based on performance.
• Health coverage for employees and their families.
• Flexible work locations and schedules.
• Generous vacation days.
• Financial matching for donations up to $2000.
• 40 hours of paid volunteer time per year.
• Minimum of 16 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed