Ricoh Electronics - Latham, NY
posted 5 months ago
The Field Specialist position at Ricoh Americas Corp. is designed for individuals with multi-specialist technology level skills who can work independently as product and service solutions specialists. This role involves servicing and training on various business support offerings within a multi-solutions work area. The Field Specialist serves as the primary resource for providing service and training solutions, as well as mentoring on Ricoh's products and services. The position also encompasses new business development and various support functions as assigned. In this role, the Field Specialist will perform a range of technical duties, including configuring, installing, troubleshooting, networking, maintaining, and training on a variety of products and services. They will collect, measure, record, process, and analyze complex data to support service improvement initiatives. The specialist will proactively seek opportunities to enhance the utilization of Ricoh equipment, supplies, and services, and will be responsible for assembling, adjusting, and maintaining products according to specifications and relevant documentation. Customer service is a key component of this position. The Field Specialist must understand and promote Ricoh's support functions and offerings, anticipating and managing customer needs while maintaining professionalism in all interactions. They will also manage their workload effectively, ensuring that response times, repair times, and quality objectives are met while adhering to cost control metrics. Administrative responsibilities include complying with company policies, completing administrative tasks accurately and timely, maintaining required logs and reports, and managing on-site inventory as necessary. The Field Specialist is expected to achieve productivity levels associated with their assigned workload and actively participate in Ricoh's Extra Value program opportunities. This position may also involve other duties as assigned, contributing to the overall success of the team and the organization.