Field Support Specialist

$60,000 - $65,000/Yr

TeleSearch Staffing Solutions - Hackettstown, NJ

Full-time - Entry Level

Hackettstown, NJ

Administrative and Support Services

About the position

The Field Service Validation & Calibration Technician plays a crucial role in supporting a global manufacturer of precision laboratory instruments. This full-time position involves performing preventative maintenance and IQOQ validations on various laboratory instrumentation, ensuring high-quality service and customer support during field visits. The technician must be mechanically inclined and capable of diagnosing technical problems, providing training, and maintaining strong customer relationships while managing a significant amount of travel throughout the Continental U.S.

Responsibilities

• Perform onsite and factory preventative maintenance, troubleshooting, and repairs on laboratory instrumentation.
• Accurately complete and submit IQOQ documentation in accordance with SOPs.
• Provide technical training to customers.
• Provide customer technical support via email or phone.
• Perform system interconnections from a schematic.
• Submit expense reports and related service documentation and reports timely and accurately.
• Efficiently and proactively schedule and arrange travel to customer visits.
• Assist Production and Quality Assurance departments when on-site as needed.
• Manage service tool-box inventory and process required documentation for customer site visits.
• Prospect customers for new/renewed Preventive Maintenance Agreements.
• Build positive relationships with customers.
• Provide after-hours phone support and coverage on a rotating basis.

Requirements

• Technical degree or certification in electronics or equivalent electronics courses with work in Analog and Digital Circuits is a plus, or equivalent prior experience.
• Background in calibration, validation or QC of analytical instrumentation, test equipment or similar.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Routine use of hand tools including digital multi-meters.
• Ability to read and understand wiring schematics.
• Proven field service history with ability to travel throughout the Continental U.S as needed.
• Knowledge of MS Office.
• 2+ years of field instrument service experience.

Nice-to-haves

• Experience with Density Meters, Refractometers, Polarimeters, and Saccharimeters.
• Demonstrated ability to schedule efficient travel.
• Pro-active to receive continuous training in-house.
• Effective communication and interpersonal skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance