Field Team Manager

Munters - Richmond, VA

Full-time - Mid Level

Richmond, VA

Merchant Wholesalers, Durable Goods

About the position

The Field Team Manager at Munters Corporation is responsible for overseeing a team of HVAC field service technicians, ensuring the optimal operation and maintenance of HVAC systems specifically designed for data centers. This role emphasizes leadership, customer satisfaction, and compliance with industry standards, while also focusing on safety and efficiency in high-demand environments.

Responsibilities

• Lead and mentor a team of HVAC field service technicians in installing, servicing, and maintaining HVAC systems for data centers.
• Develop and enact service protocols and best practices for data center HVAC operations, ensuring compliance with industry standards and regulations.
• Collaborate with data center project managers and stakeholders for preventive maintenance and quick responses to system failures.
• Maintain strict adherence to safety guidelines, fostering a culture prioritizing safety and customer satisfaction.
• Monitor and optimize inventory management procedures for service vehicles.
• Liaise with sales and marketing teams to implement strategies highlighting the company's HVAC services for data centers.
• Convey customer experience feedback through the C2 customer complaint system.
• Interact with Service Sales and Engineering teams to provide feedback and share leads.
• Participate in recruiting activities to support staffing efforts.
• Conduct new hire orientation, field training, and ongoing education for employees.
• Perform quality assurance checks in the field.
• Provide back-office service administration including time sheet entry and expense report review.

Requirements

• 5-7 years of substantial experience in the HVAC industry, focusing on data center environments.
• Minimum of 3 years in a leadership role overseeing a team of technicians.
• Deep knowledge of data center HVAC systems and infrastructure.
• Experience with monitoring and management systems used in data centers.
• Excellent problem-solving abilities and attention to detail.
• Ability to travel at short notice to multiple site locations.

Nice-to-haves

• Bachelor's degree in Mechanical Engineering or related field.
• Familiarity with data center certifications such as CDCMP, CDCP, or equivalent.
• Relevant HVAC certifications, especially EPA Certification.
• Experience with refrigeration and controls.
• Exceptional organization skills and attention to detail.
• Strong computer skills, particularly in Microsoft Office Suite.
• Excellent communication and customer service skills.

Benefits

• Performance Based Commission
• Medical, dental and vision insurance
• 401K
• Paid Time Off (PTO)
• Referral bonuses