Field Team Manager

Munters

Full-time - Mid Level

Merchant Wholesalers, Durable Goods

About the position

The Field Service Manager at Munters is a critical role focused on overseeing HVAC systems tailored for data centers. This position involves leading a team of skilled technicians to ensure optimal operation and maintenance of HVAC systems, which are essential for uninterrupted business operations and customer satisfaction. The manager will develop service protocols, collaborate with project managers, and maintain safety and efficiency standards while fostering a culture of continuous improvement and customer-centric service.

Responsibilities

• Lead and mentor a team of HVAC field service technicians in installing, servicing, and maintaining HVAC systems for data centers.
• Develop and enact service protocols and best practices for data center HVAC operations, ensuring compliance with industry standards and regulations.
• Collaborate with data center project managers and stakeholders for preventive maintenance and quick responses to system failures.
• Maintain strict adherence to safety guidelines, fostering a culture prioritizing safety alongside efficiency and customer satisfaction.
• Monitor and optimize inventory management procedures for service vehicles.
• Liaise with sales and marketing teams to create strategies highlighting the company's proficiency in data center HVAC services.
• Convey customer experience feedback through the C2 customer complaint system.
• Interact with Service Sales and Engineering teams to provide feedback and share leads.
• Participate in recruiting activities to support staffing efforts.
• Conduct new hire orientation, field training, and ongoing education for employees.
• Perform quality assurance checks in the field.
• Provide back-office service administration including time sheet entry and expense report preparation.

Requirements

• 5-7 years of substantial experience in the HVAC industry, with a focus on data center environments.
• Minimum of 3 years in a leadership role overseeing a team of technicians.
• Deep knowledge of the specific demands and challenges associated with data center HVAC systems.
• Solid understanding of data center infrastructure and operational protocols.
• Experience with state-of-the-art monitoring and management systems used in data centers.
• Excellent problem-solving abilities and meticulous attention to detail.
• Ability to travel (at short notice) to multiple site locations as necessary.

Nice-to-haves

• Bachelor's degree in Mechanical Engineering or a related field.
• Familiarity with data center certifications such as CDCMP, CDCP, or equivalent.
• Relevant certifications in HVAC; EPA Certification preferred.
• Experience with refrigeration and controls preferred.
• Exceptional organization skills and attention to detail.
• Strong computer skills including proficiency in Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to effectively partner with cross-functional teams.

Benefits

• Performance Based Commission
• Medical, dental and vision
• 401K
• PTO
• Referral bonuses