Unclassified - Hillsboro, OR
posted 5 months ago
The Field Technical Engineer position is a critical role within the Semiconductor business (Nano Technologies) located in Hillsboro, OR. This position is primarily focused on providing customer support for onsite installations, repairs, and maintenance of semiconductor process equipment. The successful candidate will undergo training for a period of 1-3 months, which will take place in either Austin, Texas, or Hillsboro, Oregon. This role requires the candidate to report directly to an assigned worksite five days a week, and it is essential that candidates reside close to Hillsboro, OR. In this role, the Field Technical Engineer will be responsible for monitoring, inspecting, setting up, calibrating, and maintaining semiconductor process equipment in the field. The primary goal is to prevent equipment downtime and ensure optimal performance. The engineer will instruct customers on the operation and maintenance of the system equipment, serving as a liaison between the company and the customer for assigned projects, including installations and major component replacements. The position also involves performing complex repair maintenance or unit replacements according to factory procedures, both independently and collaboratively with other technicians. Providing technical support to customers is a key aspect of the role, as the engineer will respond to inquiries regarding operational procedures, equipment malfunctions, and other technical issues to minimize downtime and maintain positive customer relations. Additionally, the engineer will be responsible for identifying and reporting equipment errors and status updates related to performance issues, maintaining accurate documentation of activities, and conducting training for customer personnel to ensure proficiency in service and operations.