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Field Technical Service Representative
$35,360 - $53,040/Yr
HP
posted 2 months ago
Full-time - Entry Level
Onsite
Computer and Electronic Product Manufacturing
About the position
The Field Technical Service Representative is a customer-facing role focused on providing hardware support and services for HP's Print Products customers. This position requires onsite presence in the Walnut Creek, CA area and involves installation, repair, and relocation of HP printers. The role demands a proactive approach in a fast-paced environment, ensuring customer satisfaction while managing service events and understanding the financial implications of the services provided.
Responsibilities
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalating issues according to established procedures.
- Participate in assigned work during non-traditional workdays, holidays, and shift work.
- Perform installation, repair, and relocation of HP printers and related technology on customer sites.
- Configure hardware, software, and simple network components as needed.
Requirements
- High School diploma or equivalent, plus additional hardware technology training; college preferred.
- Technical/mechanical printer hardware repair experience.
- Onsite customer-facing experience.
- Demonstrated technical/mechanical aptitude for learning new technology.
- Ability to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
- Availability to work both scheduled and unscheduled overtime.
Nice-to-haves
- Strong mechanical aptitude, working with tools and various alignment apparatus.
- Ability to build and maintain ongoing relationships with customers, peers, and support partners.
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off
