Field Technical Specialist

$83,200 - $104,000/Yr

Kelly Services - Torrance, CA

Full-time - Entry Level

Torrance, CA

Administrative and Support Services

About the position

The Field Technical Specialist role at Kelly Services in Torrance, CA, is designed for a motivated individual to support operations in the automotive industry. This position involves delivering serviceability analysis, technical documentation, and training, while playing a crucial role in onsite inspections, diagnosis, and repair of vehicles. The ideal candidate will have a strong background in troubleshooting and a passion for innovation in micromobility and automotive technologies.

Responsibilities

• Ensure uptime of 95% or better for your assigned area/zone.
• Provide in-field technical assistance, achieving a fix rate of 95.5% of vehicles on the first visit.
• Conduct Fix on First Visit Assessments to support 3rd-party service partner performance, creating reports and feedback for internal and external teams.
• Serve as the primary point of contact for 3rd-party technicians to resolve complex issues.
• Document daily activities and provide feedback to the Lead Technician and Head of Service.
• Create Field Quality Reports as necessary.
• Participate in special projects, testing tools, providing feedback, and supporting service engineering data collection.
• Attend training for new models and technologies, performing analysis and creating reports for updated vehicles.

Requirements

• High School Diploma; ASE certification or relevant certifications preferred.
• 6+ years of experience in a technical role, with a track record in remote diagnostics and repair.
• Experience in micromobility, automotive, shared mobility, or related industries.
• Strong written and verbal communication skills.
• Proficiency in creating repair procedures, SOPs, or similar technical documents.
• Knowledge of micromobility vehicles and delivery platforms preferred.
• Experience in diagnosing and repairing CAN-BUS failures and mobile vehicle repair.
• Willingness to travel for workshops, market launches, and trade shows.

Nice-to-haves

• Experience in micromobility vehicles and delivery platforms preferred.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under the applicable state or local plan.