Field Technical Support Engineer II
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About The Position
Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market's most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we're well placed to continue our growth and innovation. The goal of the Technical Services team is to drive positive customer experience and customer success with Markforged products. We accomplish this through timely and accurate responses to questions, providing training and coaching, listening to the customer's needs and enabling them to make the best use of their investment in our technology. We are looking for people with the right mix of technical knowledge, empathy and compassion, communication skills, and the ability to get the job done, and done well. We operate a Partner Led Support Model, providing tier two support to our reseller network with some direct contact with a customer. The role of the Field Technical Support Engineer is a new concept to bring the Technical Support Team closer to the partners and the customers with deeper training, coaching and more proactive support, along with onsite/field support to solve more complex challenges. The majority of the role will be providing remote technical support for our Partner Network.
