Field Technician - Benbrook

Spectrum - Benbrook, TX

Full-time - Entry Level

Benbrook, TX

10,001+ employees

Telecommunications

About the position

The Field Technician position at Spectrum is an entry-level role focused on delivering essential technology services to customers. Technicians will be responsible for installing, repairing, and educating customers on the use of Spectrum's products and services. This role emphasizes customer service, technical skills, and the ability to work independently in various outdoor environments.

Responsibilities

• Install and repair services for residential customers.
• Educate customers on the proper use of Spectrum services and equipment.
• Perform installations, disconnects, downgrades, and upgrades.
• Complete reconnects as trained.
• Provide world-class customer service during all interactions.

Requirements

• High School diploma, GED, or equivalent work experience.
• Problem-solving skills with a technical aptitude.
• Ability to use computer and software applications.
• Experience with hand tools and measuring distances accurately.
• Strong communication and professionalism skills.
• Time management and organizational skills.
• Critical thinking and reliability.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with technical equipment and troubleshooting.

Benefits

• 160+ hours of training and hands-on experience.
• Opportunities for career advancement within the company.
• Competitive starting pay and total rewards package.