Instacart - Kansas City, MO
posted 16 days ago
About the position
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table. Instacart is a Flex First team, allowing employees to choose where they do their best work, whether it's from home, an office, or a coffee shop, while staying connected through regular in-person events.
Responsibilities
- Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
- Communicate with our clients and represent Caper professionally on-site and virtually
- Capture clear notes and other media to document understanding and resolution processes for issues encountered
- Support new retail store setup of carts
- Diagnose and resolve incident tickets on-site within 48 hours
- Availability Monday through Friday.
Requirements
- 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
- Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
- Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
- Basic network knowledge in setup of Wi-Fi devices
- Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
- Ability to travel out-of-state for training purposes and new store setups
- Must have a vehicle and clean driving record.
Nice-to-haves
- Enjoy learning about and working directly with software and hardware of new technology
- Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
- Customer-focused orientation that aims to over-deliver on expectations
- Willing to work independently in the field with limited supervision
- Logical thinker who is able to connect the dots when a complex challenge arises
- Collaborative attitude who enjoys working with a team to solve problems.
Benefits
- Flexible day and evening hours
- Contracted role can provide supplemental income
