Field Technician - Hammond

Spectrum - Hammond, LA

Full-time - Entry Level

Hammond, LA

10,001+ employees

Telecommunications

About the position

The Field Technician position at Spectrum is an entry-level role focused on delivering essential technology services to customers. Technicians will be responsible for installing, repairing, and educating customers on their Spectrum services and equipment. This role emphasizes customer service, technical skills, and the ability to work independently in various outdoor conditions.

Responsibilities

• Install and repair services for residential customers.
• Educate customers on the proper use of Spectrum services and equipment.
• Perform installations, disconnects, downgrades, and upgrades.
• Complete reconnects as trained.
• Provide world-class customer service during all interactions.

Requirements

• High School diploma, GED, or equivalent work experience.
• Problem-solving skills with a technical aptitude.
• Ability to use computer and software applications.
• Proficient in measuring distances accurately using measuring tape.
• Experience working with hand tools.
• Strong communication and professionalism skills.
• Time management and organizational skills.
• Critical thinking abilities.
• Ability to interpret analytics from meters and handheld devices.
• Troubleshooting skills.
• Fluency in reading, writing, and speaking English.
• Valid Driver's license with a satisfactory driving record.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with telecommunications or technology services.

Benefits

• Paid training and opportunities for advancement.
• Competitive starting pay.
• Comprehensive pay and benefits package.
• Learning culture with over 160 hours of training and mentoring.