Field Technician I

$44,138 - $58,850/Yr

Lumen Technologies - Rochester, NY

Full-time - Entry Level

Rochester, NY

5,001-10,000 employees

Telecommunications

About the position

The Field Technician role at Lumen involves managing assets, maintaining tools and electronic equipment, and ensuring the integrity of the network. This position requires troubleshooting network equipment, performing preventive maintenance, and assisting in the installation and testing of various technologies. The technician will work primarily in the field, responding to service interruptions and maintaining detailed records of activities and equipment status.

Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and restore network.
• Proactively identify potential problem areas to ensure integrity of the network.
• Installs and tests DC power systems and assists with AC power installations on a limited basis.
• Assists in the installation, change, decommissioning, and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers.
• Installs and tests network and customer premise equipment (CPE) including installation and delivery of end user services.
• Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• Responsible for asset management processes and replenishment of on-site/truck materials.
• Coordinates shipping and receiving of company and customer materials.
• Maintains tools, test sets, and all network equipment.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
• Updates and reports inventory records changes, completes transactional updates within systems, and enters appropriate time logs.

Requirements

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver's license.
• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; and work in all weather conditions.

Nice-to-haves

• 2+ years of relevant job experience.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Employee discounts
• Professional development opportunities
• Tuition reimbursement