Field Technician I

$40,500 - $53,500/Yr

Lumen Technologies - Nashville, TN

Full-time - Entry Level

Nashville, TN

5,001-10,000 employees

Telecommunications

About the position

The Field Technician I role at Lumen involves managing assets, maintaining tools and electronic equipment, and troubleshooting network issues. This position is crucial for ensuring the integrity of the network by proactively identifying potential problems and assisting in the installation and testing of various technologies. The technician will spend most of their time in the field, performing preventive maintenance and inspections on critical infrastructure, and will be responsible for updating records and reporting on the status of assignments.

Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and restore network.
• Proactively identify potential problem areas to ensure integrity of the network and company.
• Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
• May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
• Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments.

Requirements

• High School Diploma or GED or up to 2 years of relevant job experience.
• Experience and/or knowledge of at least one of the four major technician disciplines: Transmission, Switching, TCP/IP, and Outside Plant.
• Ability to locate fiber optic cable, right-of-way, and As-Builts.
• PC skills and proficiency in Microsoft Windows and Office applications.
• Ability to learn corporate databases quickly.
• Availability for on-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime.
• A valid driver's license.
• Physical ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; and work in all weather conditions.

Nice-to-haves

• 2+ years of relevant job experience.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Paid time off
• Overtime pay
• Flexible work options