Field Technician - North Richland Hills

Spectrum - North Richland Hills, TX

Full-time - Entry Level

North Richland Hills, TX

10,001+ employees

Telecommunications

About the position

The Field Technician position at Spectrum is an entry-level role focused on delivering essential technology services to customers. Technicians will be responsible for installing, repairing, and educating customers on their Spectrum services and equipment. This role emphasizes customer service, technical skills, and the ability to work independently in various outdoor conditions.

Responsibilities

• Install and repair services for residential customers.
• Educate customers on the proper use of Spectrum services and equipment.
• Perform installations, disconnects, downgrades, and upgrades.
• Complete reconnects as trained.
• Provide world-class customer service during all interactions.

Requirements

• High School diploma, GED, or equivalent work experience.
• Problem-solving skills with a technical aptitude.
• Ability to accurately measure distances using measuring tape.
• Experience working with hand tools.
• Strong communication and professionalism skills.
• Time management and organizational skills.
• Critical thinking and reliability.
• Ability to interpret analytics from meters and handheld devices.
• Troubleshooting skills.
• Proficient in reading, writing, and speaking English.
• Valid Driver's license with a satisfactory driving record.

Nice-to-haves

• Experience in a customer-facing role.
• Familiarity with technical and engineering skills.

Benefits

• 160+ hours of training and hands-on experience.
• Paid training and opportunities for advancement.
• Competitive starting pay.
• Comprehensive pay and benefits package.