Field Technician/ Service Desk/Desktop Support with GIS/ geospatial experience_HK

$70,720 - $72,800/Yr

Resource Logistics - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

Administrative and Support Services

About the position

We are seeking a highly skilled Field Technician with expertise in Desktop Support, Service Desk, and Field Services. This hybrid role requires a combination of on-site and remote work, focusing on supporting field services projects and ensuring seamless technical operations. The ideal candidate will have a strong background in GIS or geospatial software, along with experience in troubleshooting and maintaining hardware and software systems.

Responsibilities

• Troubleshoot issues and determine if they are hardware, software, or user errors.
• Replace networked printers as needed.
• Install and maintain hardware, software, and peripheral equipment at workstations and data cabinets.
• Assist with employee cubicle and building moves.
• Utilize ServiceNow for ticketing and document work in a timely manner according to SLA.
• Familiarize with DELL and HP systems (Desktops/Laptops).
• Work with docking stations, CC terminals, scanners, and other peripherals.
• Navigate Windows 10, Office 365, MS Teams, and VMWare.
• Work on mobile devices and manage Multi-Factor Authentication (MFA).
• Use remote tools effectively.

Requirements

• 6 to 10 years of experience in Desktop Support, Service Desk, and Field Services.
• High school diploma or equivalent; Bachelor's degree preferred.
• 2+ years of prior experience supporting PCs and printers preferred.
• A+, CompTIA, and/or MCSA Certification preferred.
• Knowledgeable in Microsoft Windows and Office, and Active Directory.
• Experience with GIS or geospatial software and applications.

Nice-to-haves

• Experience in a clinical environment (not required but desired).
• Ability to lift up to 50 lbs.

Benefits

• Contract position with hourly pay of $34.00 - $35.00 per hour.
• Hybrid work schedule with 3 days onsite and 2 days remote.