Field Technician - St Louis, MO, United States (flex hours/contract role)

About the position

Field Technicians work with Caper Carts across our partner locations to diagnose and resolve hardware and software related issues. You will work with tickets submitted via our Support Portal when on-site troubleshooting and resolution is needed. You will also provide valuable feedback on the state of hardware and software in the field to our teams. Caper will provide you with all of the tools and work-instructions needed to solve on-site issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.

Responsibilities

• Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
• Communicate with our clients and represent Caper professionally on-site and virtually
• Capture clear notes and other media to document understanding and resolution processes for issues encountered
• Work with a Wonderful Team that will support you in your success
• Diagnose and resolve incident tickets on-site within 48 hours

Requirements

• 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
• Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
• Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems
• Basic knowledge of electrical engineering/wiring
• Basic network knowledge in setup of Wi-Fi devices
• Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
• Ability to travel out-of-state for training purposes
• Must have a vehicle and clean driving record

Benefits

• $35/hr, depending on experience
• Flexible schedule
• Part-Time contract position (1099)