Field Technician

$37,440 - $41,600/Yr

Ehub Global Solutions - Chattanooga, TN

Full-time - Entry Level

Remote - Chattanooga, TN

About the position

The FSO Technician role at Ehub Global in Chattanooga, TN, is a contract position focused on providing on-site technical support for end-user computing (EUC) equipment and software. The technician will be responsible for troubleshooting, installation, and maintenance of various IT devices, ensuring high-quality service delivery while adhering to established processes and safety protocols. This position requires the ability to work flexible hours, including on-call support during off-office hours, and involves significant hands-on work with computer systems and peripherals.

Responsibilities

• Perform on-call support during off-office hours for P1/P2 tickets and scheduled activities.
• Travel to nearby sites as needed for support, with mileage covered.
• Disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Imaging and reimaging Windows operating systems for desktops and laptops.
• Safely move equipment using wheeled carts and vehicles.
• Follow ESD safety precautions to prevent equipment damage.
• Provision operating systems and software onto workstations and laptops according to documentation.
• Use remote desktop connectivity applications for troubleshooting.
• Deliver and set up PC equipment for end-users.
• Utilize a trouble ticketing system to manage assignments and document work events.
• Provision and support wireless devices like Blackberry, Android, and iPhone.
• Troubleshoot and resolve IT issues for end-users' PCs, mobile phones, and printers.
• Coordinate and schedule IMACD (Install Move Add Change Dispose) activities with IT functions and customers.

Requirements

• 5 years of experience in IT support and troubleshooting.
• Proficiency in Microsoft Windows operating systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with imaging utilities such as Ghost and SCCM.
• Strong customer service and troubleshooting skills.
• Knowledge of Microsoft Active Directory and Group Policy Objects (GPO).
• Ability to follow documentation and knowledge articles for software provisioning.
• Experience with remote access software and tools.

Nice-to-haves

• Experience with Apple OS X.
• Advanced troubleshooting skills with hard drive encryption software.
• Experience supporting printers in an enterprise environment.

Benefits

• Contract position with hourly pay of $18 - $20.
• Overtime compensation for on-call support.
• Mileage reimbursement for travel to nearby sites.